FAQ

How long does shipping and production take?

Shipping and production takes about 1 to 2 weeks and could be up to 3 weeks for larger sizes.

What are fine art metal prints?

Fine art metal prints are high resolution photographs printed on Chromolux smooth aluminum metal panels. They are durable, easy to clean, and are one of the longest lasting art mediums. Fine art metal prints include hardware and a bubble level for hanging.

What are fine art paper prints with frame, mat, and acrylic face?

Fine art paper prints are high resolution photographs printed on fine art lustre paper, framed in walnut wood, matted, and includes an acrylic face for print protection. These also include hanging hardware and a bubble level.

How much is shipping?

We offer free USA shipping for all states excluding Hawaii and Alaska.

Who captures the images and are they unique?

All images are shot by founder and photographer Raymond Frey unless noted in the art description. Our art is never mass produced and is made to order. It's possible that we release more photographs shot by other photographers in the near future.

How do you keep artwork safe during transit?

We go to many lengths protecting your artwork in transit. This includes plenty of packaging materials that keep the print safe and in place while in transit. For large prints, we use wooden crates specifically made for the artwork. If your print is visibly damaged on arrival, deny shipment and take pictures of the damage as soon as it arrives. If you can't deny shipment, email freywallart@gmail.com for return instructions and claim with shipping company.

Do you accept returns?

Due to our art being unique and not mass produced, we do not accept returns unless the print is damaged upon arrival or there is an issue with the printing itself. Email any questions to freywallart@gmail.com or by using our contact page.

Do you offer other frame types?

Yes! We offer plenty of different frame types and colors. Some sizes are restricted to certain frames. Email freywallart@gmail.com with which color frame or frame type you have in mind and we will let you know if we can do a similar frame.

Can I see how a certain piece will look in my space?

Yes! We offer free wall mock ups of our wall art. Simply email freywallart@gmail.com with which piece, size, and the photo of your wall and we will send you back a mock up to confirm it's to your liking.